Please feel free to contact us for any reason -- questions, concerns, suggestions, problems with the site, etc.
If you wish to schedule a fitting, a few shoes are available to try on at the Emerald City Ballroom dance studio in Dublin -- fittings are BY APPOINTMENT ONLY, and may be scheduled Monday through Friday after 6:00pm, or weekends in the afternoon. (Appointments must be scheduled at least 24 hours in advance.)
For questions about dancing or dance shoes, comments or requests, or problems with this site or your order**, please e-mail us at:
You may also contact us the "old-fashioned" way at:
*Step One Dance Shoes
P.O. Box 422
Dublin, OH 43017
*SHOES NOT STOCKED HERE -- DO NOT RETURN SHOES HERE -- PLEASE SEE NOTE BELOW
Telephone (Direct): (614) 791-4738
Telephone (Toll-Free): (877) 719-8945
Fax: (928) 832-7270
*Note: Do NOT return shoes to the above address! Shoes returned to this address will NOT be accepted without prior authorization! To return or exchange shoes, e-mail us for instructions, or see our Return Instructions page.
**PLEASE READ THIS BEFORE CONTACTING US REGARDING STATUS OF A CUSTOM ORDER: All custom-made shoes currently take at least 4 weeks for processing and manufacturing time -- this does NOT include shipping time. If you wish to inquire on the status of your custom order, for efficiency's sake, please wait to contact us until at least 4 weeks from order date (or 4 weeks from following Tuesday, for Glide shoes). In most cases, we will NOT have any update before this time. Occasionally shoes may be done quicker than this, but to be safe and make sure you receive your shoes in time if ordering for a special event or occasion, please try to order at least 6-8 weeks in advance, to allow for shipping time as well as any unforeseen delays.